Frequently Asked Questions

Find answers to common questions about our meal service

A new menu launches every week with a fresh rotation of dishes. You place your order by the weekly cutoff, and your meals are prepared and delivered on our set schedule.

Our kitchen handles a variety of ingredients, including common allergens, so we cannot guarantee that our meals are completely free from cross-contamination. Please note your dietary requirements in the order notes and we'll do our best to accommodate. Not all requests can be accommodated.

Right now, meals are offered as-is to keep prep efficient and quality consistent. If you have a specific dietary restriction, please reach out to us and we'll do our best to help.

The weekly ordering cut-off is 9:00 PM every Wednesday.

Every meal page includes ingredients, allergens, and nutrition facts, so you always know exactly what you're eating.

Our chicken is halal-certified, allowing our Muslim customers to enjoy meals made with chicken that aligns with their dietary beliefs. Please note that our other meat options are not halal.

Our meals are freshly prepared, sealed, and kept refrigerated at 1-4°C. For the best quality and freshness, we recommend enjoying refrigerated meals within 3 days of delivery. If you won't be eating them within that time, we recommend freezing them. However, please note that some ingredients may not hold up well after freezing, which can affect the overall flavour and texture of the dish. 

For the best quality, we suggest enjoying our meals fresh. Some ingredients may not hold up well after freezing, which can affect the overall flavour and texture of the dish. For frozen meal options, please look at our frozen menu.

To keep sauces and proteins tasting their best, some meals include the sauce in a separate compartment — just remove it before microwaving and add it back after reheating.